Privacy Policy

Introduction

Lotus Wrap (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information you provide directly:

• Contact details: name, email address, phone number, postal code, street address
• Photos of your outdoor space submitted through our quote form
• Service preferences and communication preferences
• Payment information (processed securely through third-party payment processors when applicable)

We also collect:

• Usage data: pages visited, time on site, browser type
• Device information: operating system, screen size

How We Use Your Information

• To provide and improve our seasonal furniture protection services
• To prepare and deliver quotations
• To communicate about bookings and service updates
• To process payments and manage accounts
• To send marketing communications (only with your explicit consent under CASL)

Photo Privacy

Photos submitted through our quote form are stored securely and are only accessible to authorised Lotus Wrap staff for the purpose of preparing quotations. Photos are not shared publicly or with third parties without your explicit consent. Customer photos and addresses are never publicly displayed.

Canadian Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation. We will only send commercial electronic messages with your express consent. You may withdraw consent at any time by contacting us or using the unsubscribe link in any marketing communication.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfil legal obligations. You may request deletion of your personal data by contacting us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted storage and access controls.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at [email protected] (placeholder) with any privacy-related requests.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.